Customer Experience Associate

Bounti is building the AI-native operations layer for frontline teams — spanning training, audits, checklists, and communication in 100+ languages. We work with multi-location operators across Europe and the US, and we’re obsessed with one thing: making rollouts succeed in the real world, across every location and every employee.

We’re hiring a Customer Experience Associate to own the customer relationship after signing — from onboarding and adoption to expansion and renewal. You’ll make sure customers get real value from Bounti, stay engaged over time, and grow with us.

This role is about earning trust in the moments that matter. By listening deeply, communicating clearly, and taking ownership through resolution, you help customers feel confident that Bounti has their back. You bring empathy, structure, and sound judgment — especially when customers are stressed, frustrated, or unsure.

• Own the customer relationship after the sale across onboarding, adoption, expansion, and renewal.

• Lead successful onboardings and help customers reach value quickly.

• Drive adoption and engagement by identifying gaps and helping customers embed Bounti into daily operations.

• Reduce churn by spotting risk early, understanding root causes, and solving problems end-to-end.

• Drive expansion by identifying opportunities across more locations, teams, and use cases.

• Own renewals by building strong relationships and consistently demonstrating value.

• Handle complex customer situations with empathy, clarity, and accountability.

• Manage multiple customer conversations and priorities while staying organized and responsive.

• Use customer health, usage, and feedback to guide actions and improve retention.

• Partner cross-functionally with Product, Sales, and Support to improve the customer experience.

• 1-2 years of experience in Customer Success, Account Management, Retention, or a similar customer-facing role, ideally in SaaS or restaurant tech.

• Strong customer instinct and a track record of building trusted relationships.

• Clear, empathetic communicator who stays calm in stressful situations.

• Proactive, structured, and highly organized across multiple workstreams.

• Strong problem solver who looks for the right solution, not just the fastest one.

• Comfortable using data and customer signals to drive action.

• Tech-savvy, with strong curiosity for AI and operational efficiency.

• Fluent in German and confident in English.

• you only enjoy “strategic” work and avoid rolling up your sleeves to execute
• you’re looking for a strict 9–5 or fully remote setup
• you care more about titles and status than building something great

• Own customer success end-to-end: You’ll have real responsibility for onboarding, adoption, retention, expansion, and renewal.

• Direct line to founders: Work closely with Ziar and Deniz — fast decisions, lots of trust, zero politics.

• Real-world impact: We build for the deskless workforce — the majority of humans at work — and help solve operational chaos and labor shortage pressure.

• Customer-centric by default: We build what customers need, not what looks good on a roadmap.

• Small, high-quality team: Low ego, high standards, strong taste.

• Backed by exceptional investors: We’re backed by top-tier VCs and investors like the founders of Framer and Indeed.

Even if you don’t tick all of the boxes, but you’re motivated and want to work with us, you’re very welcome to apply.

We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at Bounti.